Privacy Policy

1. We respect your privacy

1.1. Sendayo Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and software application (‘Application’) users. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. Sendayo Pty Ltd will, from time to time, receive and store personal information you enter onto our Application, Sendayo, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provided updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you    provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1 Sendayo Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Application and when we provide services to you. We may receive personal information from third parties, If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1 Sendayo Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. The Application may make third party social media features available to its users. We cannot ensure the security of any information you choose to make   public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.

4.3. Sendayo Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as law, regulation, court order, subpoena, warrant, in      the course of a legal proceeding or in response to a law enforcement agency request.

5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Sendayo Pty Ltd, its application,    website and customers or third parties.

5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above   circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we   disclose your personal information to third parties, we will request that the third party follows this Policy regarding handling your personal information.

6. Security of your personal information

6.1 Sendayo Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclose, we have put in   place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosure of information, we cannot assure you that personal information we collect will not be disclosed in a manner that is inconsistent with this PrivacyPolicy.

3. How we collect your personal information

3.1 Sendayo Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Application and when we provide services to you. We may receive personal information from third parties, If we do, we will protect it as set out in this Privacy Policy.

7. Access to your personal information

7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small          administrative fee may be payable for the provision of information. If you would like a copy of this information which we hold about you or believe that    any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].

7.2. We reserve the right to refuse to provide you with information that we hold  about you, in certain circumstances set out in the Privacy Act 1988 (Cth).

8. Software Application

8.1. When you use our Application

When you use our Application, we may collect certain information such as mobile   unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you   use the Application. This information is used in an aggregated manner to analyse      how people use our Application, such that we can improve our service.

8.2. Cookies

We may from time to time use cookies on our Application. Cookies are very small    files which a website uses to identify you when you come back to the Application    and to store details about your use of the Application. Cookies are not malicious programs that access or damage your computer, tablet or smartphone. Most devices automatically accept cookies but you can choose to reject cookies by changing your device settings. However, this may prevent you from taking full advantage of our Application.

8.3 Automatic collection

The application may collect certain information automatically, including, but not     limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application.

8.4. Third parties

Our Application may, from time to time, have links to other applications or websites not owned or controlled by us. These links are meant for your    convenience only. Links tot third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that Sendayo Pty Ltd is not responsible for the privacy practices of other applications or websites. We encourage our users to be aware, when they leave our Application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.

8.5. Geo-location

When you visit the Application, we may use GPS technology (or other similar technology) to determine your current location in order to provide service to you, to determine the city you are located within to improve user experience and display a location map with relevant advertisements.

9. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in    details of your complaints to Waterman Business Chandstone, Suite 149, Level 2,   UL40, 1341 Dandenong Road, Malvern East, 3145, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

10. Op out right

You can stop all collection of information by the Application easily by uninstalling   the Application. You may use the standard uninstall processes as may be available     as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at

11. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modification on our website or notice board. Please check back from time to time to review our Privacy Policy.