Frequently Asked Questions
Got a question? We love to help!
Please have a look at our frequently asked questions.
If you are still not sure about something, you can call or email us at anytime.
How does Sendayo work?
When an organisation or individual signs up, they can download the APP available on the apple and google play store and create a profile describing the shift specific information and mandatory requirements.
Once registered, they can request a disability support worker at a click of a button, using the APP. Everything is saved on the system, so they only have to enter all the shift information once and then simply just enter the date, time and tap to publish the shift.
The platform then automatically searches for the best care worker that matches the requested criteria and sends an invitation to accept the shift. Once one of our Sendayo support workers accepts the shift a notification will be sent back as proof of confirmation.
Once the Sendayo support worker comes to the shift location, they can check in using the app. Once the shift is completed, they can check out, eliminating the old time sheet idea and going paperless!
When our care worker leaves the shift, you have the chance to rate the Sendayo support partner’s performance. This gives the peace of mind that the support
Is Sendayo different to a traditional service provider?
Organisations, person with with needs and families can request a support worker through the APP, eliminating the need to call or email. This in turn, matches the needs of the customer and the specifications of the Sendayo support workers to bring the best in times of need.
Therefore, because of our ability to automate the whole process, the customer is charged less per hour, and in return the Sendayo support workers are given higher hourly rates.
This in turn makes everyone happy, giving the chance to providing more hours of support to people that acquire a disability and also better quality of care.
Does Sendayo screen the people that join the platform?
What kind of insurance cover does Sendayo provide?
If someone is unable to use technology themselves, can they still use Sendayo?
Who is the legal employer of Sendayo support workers?
How do I report an incident?
What information is shared publicly?
How much are Sendayo support workers paid?
The Sendayo standard pay rate is:
-Base Rate: $30-$35 (not including superannuation)
*Please check our pricing guide here.
The standard cost to people seeking support is $44.72. The difference allows us to run the platform, take care of comprehensive insurance, work cover, payrol,
As a support worker, what should I do if the person I support asks me to work without creating a booking through Sendayo?
How much notice do I need to give a support worker before cancelling a shift?
Sendayo understands that there are unforeseen and unavoidable circumstances that may arise from time to time. We encourage all users to communicate openly with one another about their expectations and to notify Sendayo if they have any questions or concerns.